Integrated Communications Solutions
CONTACT CENTER COMMAND CENTER

Every conversation.
Every agent.
One live view.

See your operation as it happens. Connect teams, queues and PBXs into one clear real-time command center.

Live monitoring Multi-PBX Supervisor operations
LIVE
Calls
Agents
Queues
ICS
ICS Live
Contact Center Command Center

Welcome back

Sign in to access your live operations workspace.

Secure operations access ICS Live v2.3.1
© ICS — Integrated Communications Solutions
ICS
ICS LiveContact Center Command Center
No PBX selected
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Overview

Real-time Asterisk monitoring
PBX status
Active Calls
0
Visible to your account
Waiting
0
Longest 00:00
Extensions Available
0
of 0 visible
Extensions Busy
0
Talking / ringing / hold
Queues
0
Permitted queues
Trunks Online
0
of 0 visible

PBX health

Assigned servers

Queue health

—

Active calls

Live • longest first

Extensions

Total agents0
Online0
Offline0
Talking / Hold0
Ringing0
Paused0

Agent Monitor

All visible extensions are agents; queue membership is shown as operational context

Queues

Trunks

Live Calls

TODAY

Performance Dashboard

Intraday call metrics from your Dashboard API combined with live ICS Live state.

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Not loaded

PBX Servers

Each PBX has an independent AMI connection, resource catalog, FreePBX metadata token and supervisor context.

Users & Access

Assign PBXs first, then extensions, queues, trunks and supervisor permissions independently inside each PBX.

Resource Catalog

Server-specific aliases and endpoint classification
U

User

@userUser
Active
Name—
Username—
Role—
PBX access—
Account status—
Created—

PBX assignments

Supervisor phone and access assigned to your account.

0 PBXs

Security

Change the password used to access ICS Live.

Enter a new password
✓ At least 10 characters ✓ Mix letters, numbers or symbols for a stronger password
Security noticeAfter changing your password, all active ICS Live sessions for this account will be signed out.

Add PBX server

Use with the FreePBX metadata connector on this PBX.
Secure Today Metrics API
ICS Live derives the logged-in supervisor’s permitted agents and queues server-side and sends only that scope to the Dashboard API.
Not configured
Remote connections must use HTTPS. The API token never reaches browser JavaScript.
No date parameters are sent. The Dashboard API calculates today server-side.
✓ One service token✓ HMAC-SHA256 signing✓ Anti-replay nonce✓ Server-side RBAC scope✓ Today only

Add user

Enabled
Administrator
PBX access and permissionsConfigure one PBX at a time
Extensions
Queues
Trunks
Supervisor operationsApplied only on this PBX
Allowed transfer destinations
The user can transfer calls only to the extensions selected here.
0 selected

Add Today table

Each dashboard uses exactly one PBX scope.
Agents to show
Select which rows appear in this table.
Columns
Choose live and today's metrics.
0 selected
PBX scope—One PBX only.
Live + TodayLive columns use AMI. Today's metrics use the configured Dashboard API.

Agent Details & Operations

Queue memberships

Current call